Refund policy

At Nuusero, we stand behind the quality of our high-purity formulas. If you are not satisfied with your purchase, we offer a straightforward return process to ensure your experience is seamless.

Standard 30-Day Return Window

We accept returns for a refund within 30 days of the date your package was delivered.

Authorization Required: To initiate a return, you must email us at info@nuusero.com with your order details. Items sent back to us without a prior return request will not be accepted.

Original Documentation: To process your return, you must include a copy of the original invoice sent with your order.

Condition: We accept returns on both unopened and opened containers (limit one opened bottle per product type).

Process: To maintain our safety standards, all returned opened items are disposed of and never resold.

Shipping: The customer is responsible for return shipping costs and providing the original invoice.

The MenoLux™  90-Day Satisfaction Guarantee:

Because hormonal routines require consistency, we offer an extended 90-day guarantee on our MenoLux™ cream. If you have used a full bottle consistently for 90 days and are not satisfied with the results, contact us at info@nuusero.com for a full refund. This applies even to empty containers. (Limit one empty bottle refund per customer)  

Damaged, Incorrect, or Defective Items

If your order is delivered damaged, defective, missing items, or is incorrect due to a packing error on our end:

Report Timeline: Please notify us within 7 working days of receipt. We cannot accept exchange or refund requests for damages after this 7-day window.

Our Responsibility: If the mistake was ours, Nuusero will arrange an exchange or refund and cover all return shipping costs.

Out of Stock: If an item for exchange is sold out, we will issue a full refund to your original payment method.

Return Shipping & Processing

Customer Responsibility: For standard returns (change of mind), the customer is responsible for the cost of shipping the product back to our facility.

Refund Issuance: Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method. Please allow 5–14 business days for the credit to appear on your statement.