Refund policy
At Nuusero, we stand behind the quality of our high-purity formulas. If you are not satisfied with your purchase, we offer a straightforward return process to ensure your experience is seamless.
Standard 30-Day Return Window
We accept returns for a refund within 30 days of the date your package was delivered.
Authorization Required: To initiate a return, you must email us at info@nuusero.com with your order details. Items sent back to us without a prior return request will not be accepted.
Original Documentation: To process your return, you must include a copy of the original invoice sent with your order.
Condition: We accept returns on both unopened and opened containers (limit one opened bottle per product type).
Process: To maintain our safety standards, all returned opened items are disposed of and never resold.
Shipping: The customer is responsible for return shipping costs and providing the original invoice.
The MenoLux™ 90-Day Satisfaction Guarantee:
Because hormonal routines require consistency, we offer an extended 90-day guarantee on our MenoLux™ cream. If you have used a full bottle consistently for 90 days and are not satisfied with the results, contact us at info@nuusero.com for a full refund. This applies even to empty containers. (Limit one empty bottle refund per customer) Please note that returns will need to be sent to the following address: 6067 Caymus Loop, Windermere, Florida, USA, 34786.
Damaged, Incorrect, or Defective Items
If your order is delivered damaged, defective, missing items, or is incorrect due to a packing error on our end:
Report Timeline: Please notify us within 7 working days of receipt. We cannot accept exchange or refund requests for damages after this 7-day window.
Our Responsibility: If the mistake was ours, Nuusero will arrange an exchange or refund and cover all return shipping costs.
Out of Stock: If an item for exchange is sold out, we will issue a full refund to your original payment method.
Return Shipping & Processing
Customer Responsibility: For standard returns (change of mind), the customer is responsible for the cost of shipping the product back to our facility.
Refund Issuance: Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method. Please allow 5–14 business days for the credit to appear on your statement.